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Senior Associate, Customer Experience
VirtualVocationsLincoln, Nebraska, United States9 days ago
Job type
- Full-time
Job description
A company is looking for a Senior Associate, Customer Experience New Launches.
Key Responsibilities
Lead operational preparedness for key company changes, including new tools and policy rollouts
Collect feedback from frontline agents and translate strategic plans into scalable processes
Build partnerships across teams to drive alignment and anticipate operational impacts
Required Qualifications
Proven track record of autonomous project execution
Strong operational mindset with a passion for designing scalable processes
Analytical thinker comfortable using data to inform planning
Experience in engaging and aligning stakeholders at various levels
Ability to thrive in fast-paced, ambiguous environments
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Customer Experience Associate • Lincoln, Nebraska, United States
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