Front Desk Agent

YOUR NEXT DESTINATION AWAITS

Careers at Commonwealth Lodging

Who we are :

Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

We are a company with a culture that understands relationships and Team First! We value professionalism, integrity, and honesty as we work towards providing world class hospitality . We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission!

You'll love working for us because :

The People . You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with! Core Values : Team First, Own It, Relationship Oriented, Professionalism, Integrity / Honesty

What you can expect from us :

Access to your money before payday!

Medical / Dental / Vision, 401K, Company paid short- and long-term disability insurance, Company paid life insurance, Travel discounts, Merit increases, Years of Service Awards, Employee Assistance Program, Advancement Opportunities, Paid holidays, Tuition reimbursement, Referral Bonus-work with your friends! Multiple incentive bonuses! And much more!

How you will make an impact / Key responsibilities :

POSITION OVERVIEW : The position involves high guest contact and presents the first point of contact for all of our guests. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Maintain positive guest relations at all times. Work to resolve guest challenges, ensuring guest satisfaction.

This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

What you need to succeed / Core competencies :

QUALIFICATIONS, EDUCATION & EXPERIENCE :

• High School Graduate or General Education Degree (GED) : or Work Equivalent
• Computer skills required. Familiarity with Microsoft Office preferred.
• Experience with hotel property management systems is preferred
• Minimum of 1-2 years of experience as a Guest Service Agent is preferred.
• Previous cash handling experience is preferred
• Good understanding of the English language.
• Good communication skills both written and verbal.
• Exert physical effort in lifting / transporting at least 25 pounds.
• Push / pull carts and other equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.
• Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
• Provide excellent customer service and maintain a professional demeanor.
• Knowledge of the local area.
• Ability to suggestively sell

Responsibilities :

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

Work environment : Work environment front office, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels.