Insurance Support & Service Associate

Job Description

Job Description

Join the Kevin Kirwan Agency as a passionate and committed Customer Service Representative. We're looking for someone with outstanding communication abilities and a deep dedication to client satisfaction. In this role, you'll support customers by addressing inquiries, resolving concerns, and delivering a consistently positive experience through professional phone interactions.

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Health Insurance

Dental Insurance

Vision Insurance

Responsibilities

• Process customer account and policy changes, ensuring accuracy and timely completion.
• Confirm and update customer contact details during each interaction to maintain accurate records.
• Answer incoming calls and respond to customer inquiries with professionalism and efficiency.
• Schedule appointments or follow-ups for management or sales staff as needed.
• Handle service, sales, and cancellation requests within designated response timeframes.

Requirements