Center Quality Assurance Supervisor

Description

Who We Are :

We’re building a better way to donate plasma — one that’s fast, friendly, and powered by smart technology - our donor app makes booking and earning easy for donors, and our team makes every visit feel welcoming and personal. We’ve grown from 2 to 30+ locations in under 3 years, and we’re just getting started. If you want to grow your career with a high-energy team, this is a great opportunity.

What You'll do :

As the Center Supervisor, you’ll be a key partner to the center leadership team and a visible leader on the donor floor, helping coordinate critical aspects of daily operations while ensuring a safe and welcoming experience. You will be a key part of the culture - jumping in wherever necessary and helping to create a positive environment for the team and our donors. You will have a unique opportunity to be part of a high-growth organization, one that is changing rapidly and creating new opportunities for our high-performing team members.

Compensation : Competitive pay + monthly bonus potential

Travel : May include short-term travel for training or support at other centers

Key Responsibilities

Staff Supervision : Support leadership to manage the team of phlebotomists and physician substitutes to hit daily and weekly operational and compliance goals.

Operational Oversight : Manage the flow of donors and employees to match the needs of the business (including adherence to SOPs, equipment functionality, etc.)

Quality Assurance : Monitor compliance with both regulatory and company requirements for best practices, documenting any deviations from expected behavior.

Donor Experience : Have an eye on the end-to-end donor experience.

Training & Development : Help train new hires and provide ongoing education to staff on proper techniques, safety protocols, and customer service standards.

Inventory Management : Assist with the management of supplies to ensure there are no disruptions to operations.

Problem Resolution : Address donor or staff concerns promptly and escalate issues to the Center Leadership as needed.

Required Qualifications

• 3+ years of experience in a regulated or process-driven environment (e.g., manufacturing, clinical, or business settings)
• High school diploma, GED equivalent, or higher education
• Ability to lift 50 lbs., sit or stand for extended periods, and enter cold environments (-40°C) for short periods
• Ability to work day and evening hours, weekends, holidays and extended shifts as needed.

Who You Are

Who You Are Not

Someone who isn’t excited to get their hands dirty – while you are hired for a role, our operations are often unpredictable, and we need people willing to jump in where they’re needed.

Someone who doesn’t thrive in an environment of continuous change – we are in a hypergrowth stage, which is unique for this industry. We need people who are excited to be with us on this rollercoaster.

Someone who wants to clock in and clock out. We are looking for team players who care about the impact their centers have on their communities and the plasma-based medicine, which takes a true ownership mentality and often extra hours.

Benefits

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.