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Field Service Engineer I
Field Service Engineer IShimadzu Scientific Instruments • Fargo, ND, US
Field Service Engineer I

Field Service Engineer I

Shimadzu Scientific Instruments • Fargo, ND, US
2 days ago
Job type
  • Full-time
Job description

Overview

Field Service Engineer I – Location : Sioux Falls, SD. Salary : $75,000 - $77,000 per year.

Who we are

Shimadzu Scientific Instruments is a global supplier of analytical instrumentation, physical testing, and environmental monitoring systems. We focus on scientific research and innovation and strive to help better lives worldwide.

What we offer

  • Our Culture – A work environment that values diversity, inclusion & belonging
  • Competitive Compensation – Day 1 Benefits & Competitive Salary
  • Retirement Benefits – Matching 401K & Profit-Sharing Program
  • Professional Growth – Clear pathways for Career, Leadership and Personal Development
  • Health Benefits – Flexible Spending / Health Savings Accounts
  • Work-Life Balance – Generous & Front-Loaded Paid Time Off Plan
  • Education – Tuition Assistance Program for both graduate and undergraduate levels
  • Insurance Perks – Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
  • Work Flexibility – Business casual Dress Attire & casual Fridays
  • Employee Engagement – Employee Resource Groups for networking and development

Position Summary

Shimadzu Scientific Instruments is seeking a Field Service Engineer to join our team and provide exceptional service and support for analytical instrumentation. You will be responsible for repair, maintenance, and performance verification of assigned products, including demo equipment and instruments returned from customers.

Responsibilities

  • Provide daily repair and maintenance support for assigned products.
  • Conduct in-house bench repairs as needed while primarily handling field service calls with limited supervision.
  • Travel within the local region (day and overnight trips) to support customer needs.
  • Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.
  • Education and Qualifications

  • Associate degree in Electrical Engineering or Technology; a bachelor's degree is preferred.
  • At least four years of experience in repairing analytical instrumentation (e.g., HPLC, GC, LCMS, AA, or similar).
  • Strong technical knowledge of these technologies.
  • Excellent communication and customer relations skills.
  • Willingness to travel at least 50%.
  • Compensation & Benefits

    This full-time, non-exempt position includes a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid holidays, and 3 paid floating holidays (California and Puerto Rico residents receive state-mandated sick leave instead of personal days). After one year, eligible for short-term disability with company covering 100% of monthly premiums. Starting salary range is $75,000 to $77,000 annually, paid semi-monthly. Overtime and double-time pay are available as a non-exempt employee. Additional variable compensation includes an incentive plan (10% of base salary) paid semi-annually, plus potential year-end discretionary bonus. A company car with fuel card (personal use deduction applies) and a company-paid cell phone are provided.

    For benefits details, visit www.ssi.shimadzu.com / jobs.

    Additional Information

    Shimadzu is not accepting unsolicited assistance from search firms for this opportunity. No phone calls or emails. Resumes submitted by search firms without a valid written agreement will be the property of Shimadzu. No fee will be paid in the event the candidate is hired via other means.

    EEO Statement

    Shimadzu Scientific Instruments is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law. If you need assistance or a reasonable accommodation during the application process, please click here.

    This employer is an Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. For information, review the Know Your Rights notice from the Department of Labor.

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