RN Manager of Patient Experience & Performance Improvement

Job Description

MANAGER OF PATIENT EXPERIENCE & PERFORMANCE IMPROVEMENT - WILDOMAR, CALIFORNIA

WEBCO HR, Inc. is seeking a Manager of Patient Experience & Performance Improvement for one of our clients located in Wildomar, California.

SUMMARY :

The Performance Improvement / Patient Experience RN Manager will drive and foster a culture of patient-centered care while improving the patient and family experience.

RESPONSIBILITIES :

• This individual is responsible for translating information received from objective and subjective assessments of patient experience and patient relations into actionable behaviors. This includes identifying PI opportunities and utilizing lean six sigma tools to sharpen our understanding of the customer base, examine how multiple teams can provide seamless customer service, and proactively improve each customer touch point.
• Lead patient experience and performance improvement strategies proactively in collaboration with other leaders and staff at the organization.
• This individual is responsible for providing education to and driving best practice among various members of the care team including physicians, and clinical and non-clinical staff.
• Working with multiple teams, the position has accountability for formulating, summarizing and publishing patient experience survey results and overseeing the complaint and grievance process.

REQUIREMENTS :

COMPENSATION :

THE COMPANY :

Our client is proud to be a part of a network of care with convenient hospital and ambulatory locations to serve the surrounding communities .They are comprised of five acute care facilities.

WEBCO HR, Inc.

www.webcohr.com

909-997-6549

WEBCO HR, Inc. is an Equal Opportunity Employer