Client Services Representative

Job Description

Acupath Laboratories, Inc. operates a CLIA-approved, NYS-licensed, and CAP-accredited Diagnostics Division that includes Molecular, Genetic, and FISH testing. Acupath is a 24 hour / 7 day a week facility. We are looking for a dedicated Client Service Representative. You’ll play a crucial role in healthcare documentation by accurately transcribing pathology reports dictated by pathologists.

In this role you will be responsible for :

• Transcription : You’ll work side by side with a Pathologist and write reports related to patient diagnosis, test results, and other pathology findings.
• Review and proofread transcribed reports for accuracy, grammar, punctuation, and adherence to medical terminology and formatting guidelines.
• HIPAA Compliance : Maintain strict patient confidentiality and follow HIPAA regulations when handling patient information.
• Work with Pathologists to clarify unclear reports and report discrepancies.
• Participate in Quality Assurance reviews to improve transcription accuracy and efficiency.
• May be called on to perform general client duties such as filing, managing patient records, and assisting with report distribution.
• Answer calls from Doctor Offices that may call for clarification of reports.

Your qualifications :

About Us :

Acupath Laboratories is a nationwide provider of specialized anatomic pathology services, focusing on areas like urology, gastroenterology, and hematology / oncology. They are based in Plainview, NY, and were founded in 1998. Acupath offers a wide range of tests, including FISH testing for various cancers and COVID-19 PCR testing.

Acupath Laboratories is a well-established and respected provider of specialized pathology services, with a strong focus on client needs and a commitment to innovation and quality.