Software Developer

Company Details

Company URL :

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale IA and Wilmington DE BTS provides innovative and customerfocused IT solutions to the majority of WRBCs 60 operating units across the globe. BTSs wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.

Driven by a commitment to collaboration BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand but proactively plan for the Whats Next in our industry and beyond.

With a culture centered on innovation and entrepreneurial spirit BTS stands as a community of technology leaders with eyes toward the future leaders who truly care about growing not only their team members but themselves and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles youd never known existed. Come join us as we push forward into the future of industry leading technological solutions.

Berkley Technology Services : Right Team Right Technology Simple and Secure.

Responsibilities

The ITSM Developer is responsible for the development and sustained support of the ServiceNow IT Service Management tool suite Jira Cloud platform and the Configuration Management Database (CMDB). The ITSM Developer will provide ongoing technical assistance and provide solutions to resolve business problems via customer requirements based on system capability process gaps (ITSM / ITIL) and cultural challenges. The ITSM Developer will provide technical assistance for software configuration / customization workflow administration custom scripting and thirdparty software integrations.

Lead all technical aspects of solution design and delivery including :

Provide 2nd and 3rd level end user / system support of platform within defined SLAs

Integrations with internal and external systems that support realtime updates where appropriate including; data exchange event and notifications reporting and analytics configuration discovery.

Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.

Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros cons and risks

Develop required documentation such as presentations gap analysis reports process flow diagrams procedures and roles / responsibilities

Providing training and mentoring to other members of the ITSM team

Facilitate roll out of new applications and modules

Assist in troubleshooting patch / release management issues

Qualifications

2 4 years experience as a key technical resource leading the design and development of ServiceNow solutions

Strong skills / Experience with the ServiceNow platform including the Incident Management Change Management Asset Management and Problem Management modules CMDB Reporting and the various CMS features

Experience with Web Technologies (XML HTML JavaScript Web Services etc.)

Adept using SQL and PowerShell

Knowledge of technical components such as LDAP VPN SSL and other such technologies

Solid experience in requirements gathering including experience in creating process documentation

The ability to take complex enduser requirements to system requirements to code

Experience in the management of all phases of the application lifecycle and best practices to include requirement gathering design development testing (application code and user acceptance) and deployment.

Must be able to communicate with technical and nontechnical individuals and teams

Demonstrated ability to influence and consult (providing options with pros cons and risks) while providing thought leadership to sponsors / stakeholders in solving business process and / or technical problems

Must be able to work in a fastpaced production environment

Must be able to handle multiple tasks and projects with various and changing levels of priority

Strong interpersonal skills customer centric attitude ability to deal with cultural diversity

Proven team player and team builder

Must be open to others ideas strategies etc. as part of a decisionmaking team

A degree or equivalent preferably in Information Technology

Certification as ServiceNow Application Developer preferred

ITIL V3 Foundations Certification required

Behavioral Core Competencies :

Critical Thinking

Technically Astute

Quality Decision Making

SelfStarter

Managing Information

Coachable

Action Oriented

The Company is an equal employment opportunity employer.

Sponsorship Details

Sponsorship not Offered for this Role

Key Skills

Account Payable,C++,Community Support,Garment,Import & Export,Java

Employment Type : Unclear

Experience : years

Vacancy : 1