Help Desk Specialist

Insight Global is looking for a Help Desk Technician to sit on site in Norfolk, VA. This role is responsible for providing technical assistance and support to internal u across hardware, software, network, and telecommunications systems. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a passion for delivering high-quality support.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy :

Required Skills & Experience

• Associate or Bachelor's degree in Information Technology or related field.
• 2+ years of experience in a helpdesk or technical support role.
• Familiarity with Active Directory, Office 365, Windows / Mac OS, and remote access tools.
• Experience with ticketing systems such as ServiceNow, Remedy, or Freshworks.
• Strong problem-solving and multitasking abilities.
• Excellent verbal and written communication skills.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.