Technical Support Engineer (JavaScript)

Pay range is $35 to 45 / hr. The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the Platform. This includes being the First last point of escalation within the technical support department and mentoring working with other junior team members in the various technologies. Demonstrated ability to troubleshoot difficult technical issues Working knowledge of the components in a web applications stack Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok) Experience in one (or more) scripting languages : JavaScript, Python, Perl, Unix Shell) Experience with relational databases (e.g. MySQL) Experience administering : Linux / Unix OR Server Excellent verbal and written communication skills Works well in a team environment Strong personal commitment to quality and customer service A fundamental understanding of ITSM, ITIL, or CMDB Deep understanding of JavaScript. Experience diagnosing performance degradation Understanding of remote administration via SSH, SNMP, WMI, Powershell. The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking / public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.