Account Executive, Healthcare- San Jose, CA

Account Executive- Healthcare Solutions

Stericycle is now part of WM! Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose

The Account Executive- Healthcare Solutions is responsible for maintaining and developing new and existing hospital clients through high levels of service to expand and strengthen the relationship. This role is a member of the sales team and will be accountable for customer planning, administration, monitoring, and optimizing the revenue potential and operational performance of their branch's accounts. The role requires (1) developing and maintaining relationships with multiple stakeholders in all hospital / health system departments impacted by our services that are key influencers and decision makers; (2) renewing contracts proactively; and (3) selling new business in the form of new / additional services to existing accounts as well as new account acquisition in the assigned territory. All team members must maintain WM policies, standards, and practices both within and outside their assigned territory and ensures adherence to WM's Vision, Mission and Values. While this position is remote / work from home, candidates will need to be local to the territory where the posting is listed. Must live and work in the US.

Key Job Activities

• Maintains and develop existing customers through appropriate and ethical methods in order to optimize the quality of service, business growth, and customer satisfaction and retention + Maintain a high-profile presence in the market by conducting client care visits; turning a sales relationship into a long-term partnership. This requires being in the field visiting current and prospective accounts at least three to four days per week + Proactively conducts strategic account reviews with all assigned customers on a regular basis in order to review service needs, usage trends and to demonstrate needs-based data to drive retention and new business + Formulates strategies to retain customers and to drive growth goals + Handles and resolves all issues and concerns in a timely manner + Completes standard internal weekly, monthly and quarterly reports along with any ad hoc reporting requests + Maintain accurate pipeline in SalesForce and document key activities for assigned accounts + Participates in all sales and other training provided by WMHS + Participates in special projects and promotional campaigns under the direction of leadership + Maintains a responsible approach to all security and safety matters related to WMHS operations, following the company's policies and procedures at all times and bringing the manager's attention to any areas of concern + Liaises with customers to understand their requirements with respect to products and services that the business currently offers or is planning to offer + Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and WMHS + Establishes personal relationships with current and potential customers in the assigned territory + Serve as a Helpful Expert in exceeding customer expectations on a regular basis + Partner with the operations team on retention, customer issues and concerns + Debrief on any service issues with operations leadership + Perform other duties and responsibilities, as assigned

Experience

Benefits

Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and / or to have fulfilled a waiting period after they begin employment with Stericycle.

Our Promise

Stericycle is committed to attracting and retaining a diverse workforce, and to valuing unique perspectives and identities. We foster a culture of belonging that encourages, supports, and celebrates the diverse voices of our team members. It fuels our innovation and strengthens our connection to our customers and the communities we serve. We are proud to be an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need.

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.