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Customer Service Representative (Bilingual Creole Required)
Customer Service Representative (Bilingual Creole Required)Early Learning Coalition of Palm Beach County • Lake Worth, FL, US
Customer Service Representative (Bilingual Creole Required)

Customer Service Representative (Bilingual Creole Required)

Early Learning Coalition of Palm Beach County • Lake Worth, FL, US
4 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

The Early Learning Coalition of Palm Beach County is looking for a Customer Service Representative - Bilingual Creole to join our team!

WHO WE ARE :

The Early Learning Coalition of Palm Beach County, Inc. strives to ensure that children and their families have access to high-quality, affordable early learning programs and services in our community. We are a local 501(c)(3) nonprofit organization dedicated to building a community-wide commitment to ensure every child is ready to succeed in school and life through comprehensive, high-quality early learning environments.

SUMMARY :

The Customer Service Representative is responsible for receiving a high volume of inbound calls, scheduling appointments, and providing resources to clients. Inputting accurate information into various systems and providing information about the services available. A high level of customer service is required. This position requires a candidate who is Bilingual and able to read, write and speak in English and Creole proficiently, is required.

HOURS :

This is a full-time telecommute position, and business hours at the Palm Springs location are Monday through Thursday 8 : 00 am to 5 : 30 pm and Friday from 8 : 00 am to 12 : 00 pm. Longer hours, evenings, and weekends may be necessary on occasion.

PAY RATE : up to $18.62 per hour commensurate with experience

ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Answer calls, schedule appointments, send and receive email.
  • Provide general information about available resources.
  • Assist with gathering detailed information accurately.
  • Responds to requests for information from clients / providers in a timely manner.
  • Input information into Database systems.
  • Schedule appointments using appointment setting software.
  • Enter and update files.
  • Assist with provider inquiries.

EDUCATION AND / OR EXPERIENCE :

  • High school diploma or equivalent required, Associate Degree in a related field preferred.
  • Six months related of experience in a call center or customer service environment handling high volume of calls or incoming customers.
  • Must be customer service oriented with a compassionate customer service mindset : empathetic, responsive, patient, and conscientious.
  • Possess strong verbal and written communication skills.
  • Data entry and typing skills, the ability to type swiftly and accurately.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • Work with confidential customer information and treat it sensitively.

    • Link to full job description : https : / / elcpalmbeach.box.com / s / yk5hsek5qa19qd0jn26ix04sbxy9oqdk

    NO RECRUITERS PLEASE

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    Bilingual Customer Service Representative • Lake Worth, FL, US