Systems Support Analyst

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Inquiries Regarding Application Status

Due to the high volume of applications we receive, we cannot respond to inquiries regarding the status of submitted applications. Applicants selected for interviews will be contacted using the email and / or phone information provided in the online application. For information regarding our general staff recruitment process, please click here to visit our FAQs web page to see answers for frequently asked questions, including what to expect, timelines, requests for special accommodation, and interviews.

Location : Claremont, CA

Job Posting Title :

Systems Support Analyst

Job Details and Requirement :

Department : Information Technology

Supervisor : Associate Director of Network and Technical Services

GENERAL DESCRIPTION

Serving as a member of the Technical Services Team and reporting to the Associate Director, the Systems Support Analyst supports the college's server, desktop, and network infrastructure. Additional responsibilities include account provisioning, IT documentation, and resolution of escalated help desk tickets. This role involves close collaboration with both technical and non-technical stakeholders to maintain reliable IT services, deliver responsive support, and assist in the planning and execution of infrastructure projects within a collaborative, service-oriented environment.

ESSENTIAL FUNCTIONS

• Support Windows and macOS client systems directly and through management tools such as JAMF, Microsoft Intune, or equivalent endpoint management platforms.
• Work with other members of the Technical Services Team to implement, support, and maintain IT infrastructure including Windows servers, Cisco network switches, Cisco wireless access points, and network cabling.
• Perform user account management in collaboration with the Systems Administrator and the Office of Human Resources.
• Assist with security controls such as patch management, MFA, endpoint protection, email protection, and user account protection, in alignment with institutional and regulatory standards.
• Follow guidance from the IT Infrastructure Manager to execute maintenance and monitoring procedures for the campus data center.
• Develop documentation for systems and procedures tailored to both end users and technical staff.
• Serve as the primary escalation point for the help desk by providing Tier 3 support and advanced troubleshooting for network, system, and specialized application issues.
• Coordinate with external vendors to support, maintain, and troubleshoot systems and infrastructure components.
• Participate in IT projects of varying scopes, including infrastructure upgrades and system migrations; lead small-scale implementations under the guidance of senior team members.
• Perform other duties as assigned, including backup support for other members of the Office of Information Technology.

Basic Qualifications : Bachelor's degree in Computer Systems, Information Systems, or a related field. A combination of education, training, and relevant experience may be substituted for the degree requirement.

Preferred Qualifications : Preference will be given to candidates with two years of relevant full-time experience (or the equivalent in part-time experience) in a related role. Work experience during college is acceptable.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess knowledge, skills and ability to be able to successfully perform the essential functions of the position or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities.

Supervisory Responsibility : No

Time Type : Full-time 40 hours per week

Annual Pay Schedule : 12

Work Schedule : The regular hours for this position are 8 : 00 am to 5 : 00 pm, Monday through Friday. These hours may vary due to needs of the College or department.

Work Model : Hybrid

Compensation : $23.08-$27.88

The salary for the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training.

Pitzer College is committed to providing comprehensive benefits to eligible employees and their eligible dependents. Our benefits package includes competitive compensation, health, dental, and vision insurance, retirement savings plans, generous paid time off (vacation, holidays, sick time, parental leave, bereavement, etc.), tuition reimbursement, tuition exchange program participation and more.

Instructions : Only qualified applicants please.

Application Materials : Upload the following materials to complete your application :

Employment Requirements

Employment is contingent upon a candidate possessing the knowledge, skills and abilities to be able to successfully perform the essential duties of the position, or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities. Employment is also contingent upon new employees providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States. For positions requiring the use of a college-owned vehicle, employment is contingent upon a driving record acceptable to the colleges' automobile liability insurance. Final candidates in all staff positions will be required to undergo a background investigation; in addition some positions may require a physical lift test and pulmonary function test.

Covid-19 Vaccination

Pitzer College has mandated the COVID-19 vaccination for all employees. New employees are required to show proof of full vaccination, including booster, against COVID-19 or request a Pitzer College approved medical or religious exemption on or before their first day of employment.

Equal Employment Opportunity and Non-Discrimination

Pitzer College adheres to both the letter and the spirit of Equal Employment opportunity and Affirmative Action. It does not discriminate on the basis of race, color, creed, religion, national or ethnic origin, sex, gender, age, sexual orientation, marital status, pregnancy, disability, medical condition, or veteran status, in the administration of its admission policies, educational policies, scholarship and loan programs, athletic and other College-administered programs, and employment policies. Pitzer strongly encourages candidates from underrepresented groups to apply.

Safety Report

In compliance with applicable law, Pitzer College publishes an annual report containing statistical information concerning the occurrence of crime on campus and adjacent thereto, as well as policies and practices concerning security. A copy of this report is online at or by contacting The Claremont Colleges Department of Campus Safety : 251 E. Eleventh Street, Claremont, CA 91711-3947; (909) 621-8170.