Call Center Specialist - Day Shift

Responsibilities

Call Specialist - Admissions Clerk - Day Shift

Job Description

The Brook - Dupont is a 88-bed hospital offering a full continuum of inpatient, extended care, residential, partial hospitalization and outpatient services for adolescents, adults and seniors.

Our specialized treatment services are provided by a multidisciplinary team of highly trained psychiatrists, psychologists, social workers, addiction counselors, nurses, pastoral counselors and activity therapists.

The Brook Hospitals prides itself upon the fact that our patients are referred directly to us by local professionals and organizations : physicians, psychologists, social workers, employee assistance professionals, community mental health centers, hospitals, schools, courts, social service agencies and managed care organizations. These direct referrals and our high patient and family satisfaction rates are a reflection of our effectiveness in treating mental illness and addictions.

Responsibilities

The Call Specialist - Admissions Clerk plays a key role in the Evaluation & Referral Department, providing excellent customer service and administrative support to ensure smooth intake and referral processes for patients and referral sources.

Key responsibilities include :

• Answer and triage incoming calls within three rings using a professional greeting.
• Obtain and document accurate clinical, demographic, and insurance information.
• Conduct telephonic risk assessments to determine level of suicidality or homicidality for callers in crisis.
• Provide therapeutic and crisis intervention skills to achieve resolution for callers.
• Maintain and update documentation of calls, referrals, and admissions in the call system.
• Communicate potential admissions, transfers, and bed availability with co-workers and leadership.
• Explain hospital programs, admissions processes, and requirements to patients and referral sources.
• Assist with departmental support tasks such as patient safety rounds, securing belongings, and follow-up calls to "no-show" appointments.
• Perform data entry and clerical operations in adherence to hospital policy.
• Ensure compliance with EMTALA and HIPAA regulations at all times.

Benefit Highlights

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Qualifications

Qualifications

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

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At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

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