Manager, Counseling

Job Description:

SUMMARY

Manages and coordinates schedules, day-to-day operations, outreach, student onboarding processes, and support initiatives within a full-service campus Counseling department at the assigned Campus.

ESSENTIAL FUNCTIONS

• Coordinates and monitors Counseling Office at the assigned campus
  
• Determines appropriate staffing ratios to ensure the department is appropriately staffed to facilitate high-quality student service during all hours of operation and during peak service periods
• Adjusts Counselor work schedules based on day-to-day needs and events, while also adhering to full-time Counselors’ contractual obligations
• Promotes available services to students to ensure student awareness and usage
  
• Monitors students’ progression through the new student onboarding process, conducting outreach as necessary to connect incoming students to initial Counseling appointments and other support services
• Remains current on College, community and professional matters related to student success, student services, academic advising, and counseling
• Works with faculty and staff to promptly address customer service concerns and service requests within the counseling and student services areas
• Develops, recommends, and implements procedures and processes that facilitate efficient office operation
  
• Maintains relationships with other College departments including campus student success teams
  
• Works with the Academic Dean to plan and staff General (GEN) Studies courses and attends meetings regarding GEN classes
  
• Participates in meetings, workshops, and conferences as directed
  
• Takes the lead on special projects as assigned by the Dean and/or Assistant Dean
  
• Aligns resources or directly fulfills outreach requests to meet Campus enrollment, persistence, and student success goals
  
• Uses data and research to inform planning and practice while enhancing student services and processes
  
• Works with the Dean and/or Assistant Dean to create the counseling department budget, monitor, and organize departmental purchases and to coordinate use of resources with other student service providers throughout the college and community
• Develops and writes proposals and reports
  
• Ensures program compliance with College policies and procedures and Department of Education regulations
  
• Processes, assigns, and directs work, evaluates performance, facilitates professional development for counselors and staff, initiates disciplinary action and conducts grievance meetings in accordance with College procedures as necessary
• Performs other duties as assigned

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Bachelor’s degree in a related field
  Significant related experience may substitute for education
  
• Demonstrated experience supervising, planning, assigning, scheduling, and ensuring the quality of the work of others
  
• Demonstrated experience planning, preparing, and monitoring a business area’s budget
  
• Demonstrated experience effectively making decisions that have major implications on the management and operations within a department
• Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations

KNOWLEDGE, SKILLS and ABILITIES

• Ability to effectively complete work assignments independently
  
• Possess excellent organizational and prioritization skills with demonstrated attention to detail
  
• Ability to be creative and exercise initiative
  
• Possess excellent written, verbal and interpersonal communication skills
  
• Possess strong organizational and time-management skills
  
• Ability to work accurately with great attention to detail
  
• Ability to adjust to changing priorities and respond appropriately to deadlines
  
• Proven leadership skills and the ability to promote collaboration, foster a team environment and involve all stakeholders in decision-making processes
• Demonstrated Intermediate-level proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
  
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
  
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
  
• Possess sensitivity to respond appropriately to the needs of the community
  

COMPETENCIES

CRITICAL COMPETENCIES

• Service Focus
  
• Communication
  
• Quality of Work

VERY IMPORTANT COMPETENCIES

• Collaboration
  
• Adaptability

IMPORTANT COMPETENCIES

• Time Utilization
  
• Continuous Improvement

PERFERRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Master’s degree
  
• Demonstrated experience in a College environment
  

PHYSICAL DEMANDS/WORKING CONDITIONS
(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The work is performed in a normal, professional office environment;
  
• The work area is adequately lighted, heated and ventilated;
  
• The employee may sit comfortably to perform the duties of the job and may perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there will be walking; standing; bending; stooping; and carrying of various items and equipment;
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite