Sr. Corp Operations Consultant

Support the installation and maintenance of efficient and effective processing activities. Evaluate current workflow and identify opportunities for improvement. Establish standard workflows based on best practices. Coordinate and validate documentation. Standardize roles and responsibilities. Lead analysis, resolution and communication of workflow modifications.

Support field office operations by providing proactive analysis and problem resolution to support business plan. Initiate and lead immediate interaction with Corporate and Field Service teams. Coordinate and communicate response / resolution / action plan to all affected parties.

Coordinate workload support for Branch / Rating units. Monitor monthly booking, processing timeliness, quality and training plans of field units. Monitor staffing adequacy.

Lead representation of Underwriting / Underwriting Support interests and issues. Establish presence as a "go-to" resource. Provide timely response to project requirements. Coordinate research, testing and modeling requirements.

Confers with Subject Matter Experts at all levels to obtain a complete understanding of business practices and procedures. Quickly learns and then translates business products and procedures into clear, concise training modules in a timely manner.

Selects or develops teaching aids to ensure training is accurate and effective. Organizes and implements structured approach to delivery of training materials. Conducts and coordinates delivery of training. Uses presentation skills to create excitement and motivate audience.

Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

Requirements

• Knowledge of rating and policy issuance for all lines of Property and Casualty insurance in multiple states.
• Minimum 5-7 years Underwriting Assistant experience.
• Working Knowledge of Windows, Microsoft Office, Internet, Multiple company-specific insurance programs.
• Excellent Oral and Written Communication Skills
• Ability to work independently with minimal supervision.
• Prior experience in a Supervisory or Insurance Operations role a plus.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing, Insurance

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