Director of Trade Partnerships

Job Description

Job : Director of Trade Partnerships

Location : Remote or Hybrid (Preferred US or Canada Major Metro)

Reports to the CEO

About Us

Phyn is changing the way people think about water. In the U.S., leaks contribute to nearly 13% of total water usage and can cost thousands of dollars in repairs. Most of these leaks remain undetected for a long time because it's an invisible problem that hides behind the walls or underground until it's too late. But what if it could become more visible? We believe that creating the tools to surface issues before they start is the key to protecting your home, conserving water, saving money, and-just maybe-saving the planet.

Phyn has entered an exciting new phase following its acquisition by a private investment group led by Jonathan Scott of Property Brothers (Press Release). With the strategic capital and backing now in place, we're scaling rapidly-and we're building a high-performance team to lead the charge!

The Role

We're hiring a Director of Partner Program - Trades to build and scale our nationwide trade partner network across North America. This role is ideal for a program builder who understands the plumbing and trade industries and knows how to connect operational scale with exceptional field quality. From recruiting and training trade partners to ensuring consistency and excellence in every install, this leader will play a pivotal role in shaping how Phyn delivers value to homeowners, builders, insurance partners and property managers.

Working at Phyn

Our team can choose where they work-whether in an office, from home, or a combination of the two. Our HQ is based in Los Angeles, but interviews and onboarding are conducted virtually.

Key Responsibilities

• Program Leadership - Design, implement, manage, and scale the Phyn Preferred Installer Program to serve homeowners, builders, and property managers across the U.S. and Canada.
• Recruitment & Onboarding - Identify, vet, and sign-up qualified trade professionals (e.g., plumbing and electrical firms); collaborate with legal, product, and support teams to draft and manage partner agreements.
• Training & Certification - Build and deliver training programs to ensure partners can install, support, and represent Phyn consistently.
• Program Development - Design incentive structures, rate agreements, referral programs, and growth initiatives for trade partners.
• Relationship Management - Provide ongoing support, communication, and performance tracking to strengthen engagement across the installer network.
• Quality & Standardization - Ensure service quality, installation consistency, and pricing alignment across all partners.
• Tools & Enablement - Partner with internal teams to develop workflows, portals, and self-service tools that enable scale.
• Community Engagement - Act as primary liaison between Phyn and its installer community-gathering feedback, improving communication, and driving loyalty.
• Cross-Functional Collaboration - Work closely with Sales and Customer Experience to ensure smooth customer-to-installer handoffs and post-installation satisfaction.

Qualifications

Join Us! Build What's Next.

Phyn is transforming how water is used, protected, and valued in homes across the world-and we're just getting started. If you're ready to design and lead a trade partner program that sets the standard for quality and scale in smart home technology, we want to talk!

We are committed to diversity. Phyn LLC is an Equal Opportunity and Affirmative Action Employer M / F / D / V.

Location :

San Francisco, California

Range for this position

Factors such as geographic location, academic credentials, relevant experience, and specific knowledge, skills and abilities will influence the actual salary offered. In addition to a competitive market-based salary, compensation also includes a performance-based bonus, and in addition to a full range of medical, financial, and / or other benefits.