Information Technology Technician

Level 1 IT Technician

Office : Long Island City, NY (daily travel to client sites in NYC required)

Company : TEC Building Systems LLC | tecsystemsnyc.com

Salary range : $55,000 – $65,000

Reports to : Basim Sharhan, IT Manager

Recruiter : Kate Lewis, People Ops Program Manager

Please apply on LinkedIn and send resume and cover letter to klewis@tec-system.com

OVERVIEW

TEC Building Systems is seeking a Level 1 IT Technician to join our growing team. In this role, you’ll design, maintain, and troubleshoot the hardware and software of our customers’ building management systems. You’ll provide technical support both in-house and on-site, perform upgrades and preventive maintenance, and assist with training non-technical staff in troubleshooting techniques.

This position requires daily travel to client sites throughout New York. Applicants must hold a valid driver’s license.

RESPONSIBILITIES

• Perform preventative maintenance on servers and workstations at customer sites
• Install and configure desktop and laptop computers, peripherals, and related hardware
• Integrate devices into network environments and test software applications
• Provide Tier 1 hardware and software support for Windows devices
• Deliver on-site technical support and ensure client satisfaction during deployments
• Document all work assignments, resolutions, and client approvals
• Provide help desk support : problem determination, documentation, diagnostics, resolution, and ticket escalation
• Troubleshoot hardware, software, and connectivity issues for end users
• Support users with MS Office, antivirus tools, mobile devices, and peripherals
• Use remote desktop software to resolve issues or walk clients through solutions
• Act as a liaison between customers and internal IT staff for accurate problem interpretation
• Maintain accurate ticketing and reporting in the help desk system

QUALIFICATIONS

Required :

Preferred (Nice to Have) :

WHY JOIN TEC?

Since 1981, TEC Building Systems has been a trusted leader in building automation. Based in Long Island City, we design and deliver custom control solutions for New York’s most iconic projects. At TEC, you’ll join a collaborative, future-focused team with opportunities for growth, training, and long-term career development.