No longer accepting applications

Support Specialist I

UFA IncGermantown, MD, US

9 hours ago

Job type

Full-time

Job description

Job Description

Support Specialist I

UFA, Inc.

Location : Germantown, MD

UFA, Inc., a global leader in developing Air Traffic Control (ATC) simulation and voice recognition technologies, is seeking a Support Specialist. Our Support Specialists are a key component of our operations by providing test, installation, training, and support services for our domestic and international clients and by collaborating between the software development teams and the end user to ensure that systems provided meet or exceed expectations.

Job Responsibilities :

Successful candidate(s) will be using their expertise and experience on project deployment and development teams for our many commercial and DOD programs. Specific responsibilities include the following :

Provide first level support to our broad base of commercial, civil, and DOD Customers via helpdesk platform from initial submission to closure
Provide product expertise and support to new business development, marketing and sales, and engineering
Conduct product demonstrations and customer installations and training
Support writing and maintaining training materials and user manuals
Contribute to the preparation and execution of test planning for customer projects
Support creation of test plans and test cases based on system requirements and design specifications
Collaborate with product engineers and stakeholders to troubleshoot issues and identify root causes

Domestic & International Travel is a requirement of this position. Please indicate a percentage of time you are willing to travel in the application questions.

Required Qualifications :

Excellent problem solving and troubleshooting skills

Proficient using Microsoft Windows operating systems

Experience using Linux operating systems

Experience with Microsoft Office tools, including SharePoint

Excellent oral and written communications skills

Self-motivated and willing to learn and explore new technologies

Excellent time-management skills with commitment to meet deadlines, and able to manage competing priorities

Due to customer security requirements, successful candidate(s) must be qualified to apply for a Position of Public Trust clearance

Travel required pending project allocations, expected at least 25%

Physical Requirements :

Occasional Transporting – Up to 50 Ibs

While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard

Desired Qualifications :

Recent working knowledge (within 5 years) of Air Traffic Control environments as a graduate of an Air Traffic Collegiate Training Initiative (AT-CTI) Program, a former military or civil Tower, Terminal, and / or En Route Controller, or degree in Aeronautics, Aerospace, or Aviation

Pilot's License and / or previous experience with software-based standalone or embedded ATC simulation products is a real plus

Knowledge of Atlassian suite and Freshworks suite

Recent working knowledge of FBO

About UFA :

UFA, Inc. is a US-based Small Business specializing in Air Traffic Management (ATM) simulation products. We provide simulation software to civil aviation, military, and university customers worldwide. Our wholly owned subsidiary, ATCSim GmbH, is located in Mainz and Kaufbeuren, Germany.

To learn more about us and our products and programs, please visit our web site at www.ufainc.com.

What We Offer :

Excellent benefits including :

Comprehensive Health and Dental Plans

Flexible Spending Account

Paid Sick Leave, Vacation, and Holidays

401k Retirement Plan

Tuition Reimbursement after 12 months of employment

Flexible work hours

We are an equal opportunity employer.

Create a job alert for this search

Support Specialist • Germantown, MD, US