Manager, Data Management Office

Manager, Data Management Office

Clearly communicates expectations and priorities to office staff

Delegate and review the status of on-going tasks of supervisors to assure expectations are being met

Communicates throughout every level of the Workforce Solutions system

Directly supervise and evaluate the performance of staff

Ensure daily activities and tasks are aligned with the annual and long-term goals of Workforce Solutions System and assists in setting short-term goals and objectives

Understand and implement the franchise requirements Mission, Core values, Standards and Guidelines

Lead meetings with other members of the management to discuss the status of current and future initiatives, ongoing activities and progress as they relate to the Workforce Solutions

Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback

Plan, evaluate and improve processes and procedures to enhance speed, quality, efficiency and results

Serve on work groups to develop work plans for projects and new initiatives

Manage special projects and assignments when required

Ensure supervisors understand, implement and train staff on how to meet contract performance objectives

Maintain a safe work environment and ensures staff attend appropriate safety training

Coordinate work activities of the office with other offices to improve services to our customers

Manage the overall operations and daily activities of the office to include but not limited to managing expenditures

Maintains professional technical knowledge by attending educational workshops, training courses, establishing personal and professional networks

Manages Human Resources :

Maintains compliance with internal Human Resources policies and procedures, equal opportunity, and nondiscrimination provisions

Identifies internal staffing needs and conducts interviews, makes hiring and termination recommendations

Evaluates and recommends personnel actions including salary increases, bonuses, and improvement plans

Provides effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of human resources, when necessary

Documents coaching, on-the-job training of new employees, and arranges for training

Ensures staff accurately determines eligibility for and awards Workforce Solutions financial aid equitably and according to priority guidelines

Staffs the office to make sure customers receive service timely and adequate staff is available

Utilizes a platform to receive customer service feedback and regularly reviews this to implement improvement

Is creative and flexible in the use of resources to meet the needs of all Workforce Solutions customers

Uses good judgment in resolving customer complaints and monitors customer satisfaction

Communicates with management across the system and staff to coordinate a response to workforce needs

Fosters a productive working relationship with management through flexibility, adaptability, and congeniality to find solutions for employers

Represents Workforce Solutions in the community at meetings, conferences, seminars, media or on boards, panels and committees

Works cooperatively with all parts and divisions of Workforce Solutions

Ensures offices are clean, presentable, and conducive to a professional environment

Ensures timely and accurate data entry

Maintains and assures confidentiality of all customer files and Personally Identifiable

Ensures cash substitutes are safeguarded and equipment is secure