Customer Service Agent – Call Center

We are seeking skilled and service-minded individuals to join our team as Customer Service this role you will handle inbound customer interactions for major brands using our provided systems to resolve issues answer questions and ensure customer satisfaction.

This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.

Responsibilities :

Answer inbound calls and assist customers with questions concerns or product / service issues

Use provided tools to document and resolve customer needs accurately

Follow established protocols for communication and case handling

Participate in required certification courses to qualify for client assignments

Deliver service in a professional and brand-aligned manner

Maintain performance targets in quality communication and efficiency

Qualifications :

High school diploma or GED required

Must be at least 18 years of age

Authorized to work in the United States

U.S. resident (excluding residents of CA CO CT MA MD NY OR WA or WI)

Strong communication and active listening skills

Basic computer knowledge and typing ability

Ability to follow detailed instructions and meet performance standards

Prior customer service or call center experience is a plus

Spanish language skills are a bonus

Additional Information :

Remote position no commute

Paid training (after client certification)

Flexible schedule options

Paid time off

Career advancement opportunities

Access to telehealth benefits

All information kept confidential under EEO guidelines

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Yes

Employment Type : Full-time

Key Skills

Corporate,Lighting,Marketing & Advertising,Back Office

Experience : years

Vacancy : 1