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Front Desk Rep Weekdays 2 PM to 8 PM and Weekends As Needed
Front Desk Rep Weekdays 2 PM to 8 PM and Weekends As NeededCrunch Fitness • Pembroke Pines, FL, US
Front Desk Rep Weekdays 2 PM to 8 PM and Weekends As Needed

Front Desk Rep Weekdays 2 PM to 8 PM and Weekends As Needed

Crunch Fitness • Pembroke Pines, FL, US
1 day ago
Job type
  • Full-time
Job description

Front Desk Representative

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of Crunch's signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

Benefits

Bonus based on performance

Employee discounts

Free uniforms

Schedule

Weekdays availability : Shifts between 2 PM 8 PM

Some weekends as needed

Reports To

Front Desk Manager

Requirements

  • Bilingual (English / Spanish)
  • Strong reading, writing, and communication skills
  • Solid computer skills (comfortable navigating systems, handling alerts, and processing payments)
  • Previous experience in the fitness industry is a plus

Special Skills

  • Outstanding customer service and people skills
  • Dependable and punctual critical for both opening on time and closing responsibly
  • Ability to create a positive and welcoming atmosphere for members throughout the day
  • Responsibilities

  • Greet all members and guests with a smile and wish them well as they leave
  • Check in members and guests, following company procedures and addressing system alerts or messages
  • Answer phones professionally and courteously, assisting callers or directing them as needed
  • Share information on promotions, events, and schedules
  • Assist members with requests or refer them to a manager when appropriate
  • Maintain a professional and friendly attitude at all times
  • Make outbound calls to leads and members (including billing follow-ups)
  • Process payments for services in line with company policies
  • Stay familiar with the facility layout, services, and class schedules
  • Keep the front desk area neat and assist with general gym cleanliness
  • Support management with tasks or projects as needed
  • Perform all Front Desk duties, ensuring members receive the exceptional service they deserve as Crunch members.
  • Enforce Crunch policies deny access to anyone not eligible due to unpaid balances, system alerts, or other restrictions
  • Send an End of Day (EOD) summary including membership sales, Kickoffs (KOs) booked, calls made, and shift highlights
  • Meetings

  • Monthly or weekly department meetings
  • Ongoing staff training meetings
  • Create a job alert for this search

    Pm • Pembroke Pines, FL, US

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