Client Support Engineer

Job Description

Job Description

Summary

Provides technical support to clients after delivery, ensuring their needs are met promptly and professionally. Troubleshoots complex issues related to the aircraft interior, including entertainment systems, seating configurations, lighting, and custom installations. This position requires a solid technical background, attention to detail, and good communication skills.

Essential Duties and Responsibilities

• Provide technical support to VVIP clients regarding aircraft interior systems, including entertainment systems, lighting, seating, and custom installations.
• Communicate with clients and their representatives to understand their needs and explain technical solutions.
• Diagnose, troubleshoot, and resolve complex technical issues, coordinating with internal engineering teams as needed.
• Create and maintain comprehensive documentation of support cases, including technical resolutions and best practices.
• Ensure that all support-related activities align with the company's high standards of quality and customer service.
• Provide training and guidance to clients on the operation and maintenance of their VVIP aircraft interiors.
• Work closely with internal teams, such as engineering, design, and manufacturing, to ensure client satisfaction and product quality.
• Other duties as assigned.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

Summary of Education, Experience & Certification

Bachelor's degree in an engineering discipline and a minimum of five years of experience in VVIP aircraft interior modifications or equivalent combination of education and experience.

Employees working on programs subject to International Traffic in Arms Regulations must qualify as a US Person which is defined as a US Citizen, a Permanent Resident who does not work for a foreign company / foreign government / foreign governmental agency or organization, or a political asylee for legal compliance purposes.

Required Knowledge, Skills & Abilities

About Greenpoint Technologies

Greenpoint delivers nose-to-tail VIP Jet aircraft interiors for private clients and Heads-of-State. We are proud to be known in the aerospace industry for our design and engineering innovation, award-winning company culture, and on-time delivery of our beautiful products. We use leading-edge tools and employee-built processes to deliver extraordinary, one-of-a-kind custom aircraft interiors. It's complex work, but we work smart. In return for hard work, collaboration, and creativity, our people experience a culture custom built for high achievers :

We welcome diverse contributions and provide equal employment opportunities to all individuals without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military / veteran status or other characteristics protected by law.