Hospitality Manager

Hospitality Manager

The Hospitality Manager leads our team in providing best-in-class service with hospitality for our guests. By working with, training, and coaching our associates, the Hospitality Manager drives the highest level of service to ensure our guests have the best time at our facilities. Hospitality Managers also have general operational responsibilities related to running the venue (opening / closing, managing shifts, etc.). This position does require nights, weekends, and some holidays. Additionally, Hospitality Managers may be responsible for overseeing other specific business functions. This might include (but would not be limited to) hiring, scheduling, associate development and training, ordering and inventory management, facilities maintenance, and marketing.

Key Responsibilities

• Supervise the team in providing best-in-class service on a daily basis
• Coach and develop the team and drive associate engagement
• Uphold operating procedures and service and safety standards, especially guest satisfaction
• Ensure all guest areas are staffed and functioning efficiently
• Delegate tasks
• Focus on business metrics to drive performance
• Maximize profit and revenue
• Perform other operational duties as assigned by your manager

Key Qualifications