Region Sales Project Coordinator

REGION POST-SALE PROJECT COORDINATOR

Location : Downers Grove, IL

Salary : $75,000 / Annual

JOB SUMMARY : The Region Post-Sale Project Coordinator (RPC) position is responsible for proactively coordinating the technical installation, maintenance and service requests for clients, and the internal Securitas teams. The RPC is part technical support, part customer champion, and part relationship manager for a defined group of post implementation customer accounts. The RPC has two overlapping responsibilities that includes new project installations and service coordination.

Success in this role requires the ability to proactively and persistently communicate with all supply chain partners, elevate any issues / problems to resolution, interface with and coordinate outsourced and in-house installation and maintenance support teams, and aiding assistance to triage technical problems and coordinate the remediation response.

You will be responsible for ensuring timely and proactive communication between Clients, Sub-Contractors, Securitas Technology and internal Securitas teams to ensure all parties are understanding of project progress and any issues or concerns that arise during installation.  This is to include identifying anomalies early in a project installation and communicate to all parties with urgency.

Region Post-Sale Project Coordinator will also develop a consistent partnership with customers to ensure they remain successful and realize the full value of their investment. This includes managing communication concerning security systems installations, service and on-going coordination of their maintenance.

ESSENTIAL FUNCTIONS :

The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.

All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

Project Management Coordination :

• Manages and directs the work of Securitas subcontract labor to ensure completion of installation projects, including verification that job site is ready for commencement of project and that subcontractors maintain appropriate schedule and perform work properly.
• Plans and organizes acceptance of installation project by customer, ensuring system functionality and customer satisfaction.
• Ensures that all assigned installation projects are handled properly in accordance with Securitas policies and procedures, are timely completed, and are completed in accordance with budget.
• Drive issue resolution using standard process / procedures in coordination with supporting resources
• Provide timely status updates, root-cause analysis and strategies to address issues.  Maintain Work-In-Progress (WIP) reporting to keep it current and accurate.
• Escalate issues as appropriate. Apply fundamental troubleshooting skills to issues before escalating to the appropriate group
• Provide assistance to other team members as needed.
• Recognize revenue opportunities and coordinate with the Sales Engineer and Region Project Coordinators
• Complete other tasks as assigned

Service Coordination :

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Education / Experience :

Competencies (as demonstrated through experience, training, and / or testing) :

Working Conditions and Physical / Mental Demands

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include :

Must be able to work a flexible schedule and additional hours

Benefits We Offer :

Employee Assistance Program & So Much More!

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EOE / M / F / Vet / Disabilities

IDFPR Licensing# 123000253

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Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include :

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.