Talent.com
Team Leader
Team LeaderH&R Block • Klamath Falls, OR, US
Team Leader

Team Leader

H&R Block • Klamath Falls, OR, US
7 hours ago
Job type
  • Full-time
Job description

Team Leader

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

As you inspire people to make confident, informed decisions about their lives, careers, and money, youll build client relationships that will grow stronger every year.

Joining us as a Team Leader, youll provide leadership to a customer-centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office.

Youll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. Well help you advance your knowledge and skills youll need to excel with us as you serve as a knowledgeable resource on tax topics and products for associates.

It would be even better if you also had :

  • Multi-unit people management experience in the retail, restaurant, banking, or other related industry
  • 2+ years as a Tax Professional

What you'll bring to the team :

  • Partner with District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement
  • Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Build an engaging team environment by training and coaching associates to execute on Service Standards recognizing outstanding associate contributions
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules and ensure accurate timekeeping and overtime management
  • Prepare tax returns, as required
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
  • Your Expertise

  • Prior experience working in a customer service, shift leader, or similar role
  • Experience supervising or managing people
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course
  • (if preparing tax returns)
  • Annual completion of continuing education and ability to meet all other IRS and applicable state requirements
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Passionate, determined and resilient with a customer-centric mindset
  • Able to work a flexible work schedule and flexibility in work assignments based on business needs
  • High school diploma / equivalent or higher
  • Why work for us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

    Employee Assistance Program with Health Advocate.

  • Wellbeing program, BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

  • Enrollment?in?or completion of the H&R Block Income Tax Course of Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
  • Sponsored Job #28896

    Create a job alert for this search

    Team Leader • Klamath Falls, OR, US

    Related jobs
    Supervisor de alimentos

    Supervisor de alimentos

    Sodexo • KLAMATH FALLS, OR, US
    OREGON INSTITUTE OF TECHNOLOGY - 81634001.Varying shifts, days / hours (open availability preferred).Se proporcionarán más detalles durante el proceso de entrevista. Los estudiantes universitarios con...Show more
    Last updated: 19 days ago
    Assistant General Manager

    Assistant General Manager

    Taco Bell • Klamath Falls, OR, US
    Full-time
    The Taco Bell Assistant General Manager supports the Restaurant General Manager by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems ...Show more
    Last updated: 30+ days ago • Promoted
    Assistant Manager

    Assistant Manager

    Abby's Pizza • Klamath Falls, OR, US
    Full-time
    The Assistant Manager's primary purpose is to assist in supervising and directing daily operations of an Abby’s Restaurant to assure quality food, sanitation, beverage preparation, and cu...Show more
    Last updated: 30+ days ago • Promoted
    Assistant General Manager

    Assistant General Manager

    Oregon Staffing • Klamath Falls, OR, US
    Full-time
    Taco Bell Assistant General Manager.You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp.If hired, the franchisee will be your only employer. Franchisees are independent busi...Show more
    Last updated: 6 days ago • Promoted
    Director of Operations

    Director of Operations

    Taco Bell • Klamath Falls, OR, US
    Full-time
    Pay range- up to $120,000 per year.Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. Founded on innovation and passion with...Show more
    Last updated: 30+ days ago • Promoted
    HR Manager

    HR Manager

    Cal-Ore Telephone Co • Dorris, CA, US
    Full-time
    Cal-Ore is seeking an HR Manager to support the daily operations of the Human Resources department and ensures the effective delivery of HR programs and services. This role is responsible for a broa...Show more
    Last updated: 25 days ago • Promoted
    Food Supervisor

    Food Supervisor

    Sodexo • KLAMATH FALLS, OR, US
    Full-time
    OREGON INSTITUTE OF TECHNOLOGY - 81634001.Varying shifts, days / hours (open availability preferred).More details will be provided during the interview process. University students with restrictions o...Show more
    Last updated: 19 days ago
    CPA- Supervisor

    CPA- Supervisor

    Gilman & Co. • Merrill, OR, US
    Full-time
    Provide support to your clients and community by building strong, lasting relationships through exceptional communication and client care, as well as top-tier service related to tax preparation for...Show more
    Last updated: 30+ days ago • Promoted
    Director of Operations

    Director of Operations

    Oregon Staffing • Klamath Falls, OR, US
    Full-time
    Pay range- up to $120,000 per year.Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. Founded on innovation and passion with Glen Bell bringin...Show more
    Last updated: 6 days ago • Promoted
    General Manager

    General Manager

    32036 Klamath Jersey Mike's • Klamath Falls, OR, US
    Full-time
    Rogue Valley Subs, LLC DBA Jersey Mike's Subs .To exceed guest expectations by creating quality subs with fun, friendly service delivered by passionate employees.The Jersey Mikes tradition...Show more
    Last updated: 30+ days ago • Promoted