My Life Advisor II

MyLife Advisor Opportunity at ADP

ADP is hiring a MyLife Advisor. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. As a MyLife Advisor for ADP's Human Resources Outsourcing division, you will provide guidance and respond to a wide variety of questions and issues related to benefits, payroll, human resources, 401k, risk, workers' compensation, e-TIME, and more. The nature of what you do every day will not change your #1 goal is to help clients' employees (participants) and Human Resources Department employees, as well as third-party vendors, when they reach out. Still, every day will be different because the questions you receive will vary, as will the solutions you provide. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients and partners to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now!

What you can expect on a typical day :

• Provide Tier 1 Support. You will take ownership of resolving issues and responding to questions from clients' employees and third parties regarding multiple product offerings, including benefits, payroll (general, pay practice, and tax), HR, 401k, risk, workers' compensation, e-TIME, and more. You will use online tools and other resources to research and respond to inquiries. You will escalate issues as appropriate and communicate status and resolution.
• Build relationships. You will work in conjunction with various team members, including multiple ADP business partners within our Payroll, HR, and Benefits Departments, as well as with third-party vendors, to resolve issues timely and accurately. You will escalate issues to partner team members as appropriate.
• Grow within your role. To support a seamless interaction for our clients, you'll receive training to develop familiarity with standard payroll, benefits, and HR-related questions utilizing multiple applications. As you move up on the team, you will be required to work more independently, handle more complex calls, may specialize in a given subject area, and assist less experienced representatives. At the most senior level of this role, you will also act as back-up to the Manager / Team Lead.

To succeed in this role :

Bonus points for these :

You'll love working here because you can :

A little about ADP :

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP :

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including : race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP :

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.