Inside Sales Representative

KITCO Fiber Optics Inc.

As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathaway youll be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.

KITCO Fiber Optics is actively pursuing optimistic champions for our in-house Customer Service and Sales team. Youll be responsible for answering customer inquiries via phone email or chat and for resolving any customer issues and ensuring their satisfaction. Youll utilize your people skills to provide exceptional customer service and support to our existing and new customers. However we need someone who can do it all while staying organized and keeping track of every detail. On the KITCO Fiber Optics team youre a leading provider of fiber optic termination products and consulting services to the military and commercial communications industry. Whatever your fiber optics knowledge level today we provide training certification and subject matter expert access to increase your technical and process knowledge for success. Recognized within the defense industry as fiber optic connectivity experts and for over 20 years have customized our products and services to meet strict military standards. We are a proud part of Marmon Aerospace and Defense Group a Berkshire Hathaway Company.

Position Summary

We are seeking a detail-oriented and proactive Sales & Customer Service Representative to support Inside Sales operations and customer service initiatives. This role combines sales support transaction data entry contract analysis supply chain coordination and customer relationship management. The ideal candidate will be comfortable in a business environment enjoy engaging with customers by phone and email eager to learn KITCO products and how they are used and at ease with database entry queries and have Microsoft Office skills. A working knowledge of fiber optic products data analysis and government contracting would be a plus but can be learned.

Key Responsibilities

Sales & Customer Support

Respond to RFQs and market leads via phone email government bidding sites and online platforms

Follow up on quotes and leads to drive revenue growth

Process customer purchase orders retail transactions and contracts

Read and analyze contracts and purchase orders to assess feasibility and compliance

Manage open orders and maintain organized records for quotations purchase orders and acknowledgments

Prepare and execute complex cost analyses and apply appropriate discounts

Request quotes from outside vendors for non-inventory items and custom arrangements

Support outside sales in developing new business and maintaining existing accounts

Upsell products to existing and prospective customers to grow revenue

Create accurate invoices and sales receipts

Answer phone calls greet customers and build rapport

Assist with scheduling deliveries and customer pickups

Process return material requests and coordinate with quality and warehouse teams

Review and resolve customer complaints efficiently

Ensure overall customer satisfaction and coordinate quality issue resolution with manufacturing

Perform other duties and tasks as assigned to support business

Supply Chain & Technical Support

Respond to customer planning data in accordance with supplier inventory agreements

Apply basic finance and accounting principles (credit terms sales tax source documents)

Understand and research fiber optic products including cables connectors and tool kits

Apply knowledge of assembly fabrication logistics and manufacturing processes

Stay current with industry trends through ongoing fiber optic training

Maintain NAVSEA Terminate and Test Certification

Cross-reference and value-engineer materials for customer projects

Skills & Qualifications

Proficiency in Microsoft Office Suite (Outlook Word Excel PowerPoint Access Teams)

Proficiency in Microsoft Excel including the ability to perform or eager to learn VLOOKUPs pivot tables and other data functions preferred

Experience generating and analyzing sales reports to support data-driven decision-making preferred

Experience with ERP systems such as Costpoint a bonus

Familiarity with government platforms (EXOSTAR BidLink etc.)

Strong organizational and multitasking abilities

Excellent verbal and written communication skills

Detail-oriented with strong data management and analytical skills

Familiarity with ISO 9001 : 2015 standards or quality standards preferred

Knowledge of basic government contract terms and conditions

Ability to work independently and collaboratively across departments

Experience in sales and or government business development a plus

Physical Requirements

Ability to sit or stand for extended periods while working at a computer or desk

Manual dexterity for typing filing and handling office equipment

Occasional lifting of office supplies files or small packages up to 25 pounds

Ability to move throughout office and warehouse environments as needed

Visual acuity to read documents spreadsheets and computer screens

May require occasional travel to customer sites trade shows or vendor locations

Benefits

We are committed to supporting our employees with a competitive and well-rounded benefits package our offerings include :

Medical dental and vision insurance

401(k) retirement plan with company match

Generous Paid Time Off (PTO) and paid holidays

Short-term and long-term disability (STD / LTD) coverage

Life insurance

Employee Assistance Program (EAP)

Tuition reimbursement

Health Savings Account (HSA) and Flexible Spending Account (FSA)

Employee discounts

and more!

Employment is at will and may be terminated by either party at any time with or without cause or notice.

KITCO Fiber Optics is an Equal Opportunity Employer and federal contractor committed to affirmative action and nondiscrimination in employment for all qualified individuals regardless of race color religion sex sexual orientation gender identity national origin age disability or veteran status.

Following receipt of a conditional offer of employment candidates will be required to complete additional job-related screening processes as permitted or required by applicable law .

We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.

Required Experience :

Unclear Seniority

Key Skills

Abinitio,Hospital management,Agriculture,Cost Control,Employee Benefits,Data Analysis

Employment Type : Full-Time

Experience : years

Vacancy : 1