Director of Contract Business - Truckload BrokerageR+L Global Logistics • Ocala, FL, US

Director of Contract Business - Truckload Brokerage

R+L Global Logistics • Ocala, FL, US

30+ days ago

Job type

Full-time

Job description

Director Of Contract Business

Responsibilities And Essential Job Functions Include, But Are Not Limited To The Following :

Strategic Leadership

Own the contract freight portfolio, including account acquisition, pricing strategy, service performance, and profitability.
Lead the execution of customer-specific transportation solutions aligned with contractual obligations.
Develop and scale processes for high-volume, repeatable truckload moves.

Customer & Carrier Engagement

Act as executive sponsor for strategic contract accounts.

Collaborate with sales, pricing, and operations teams to ensure seamless onboarding and ongoing service delivery.

Negotiate rate escalations, KPIs, and service level agreements (SLAs).

Operational Excellence

Partner with carrier procurement to ensure routing guides are optimized and service levels are met.

Monitor lane performance, cost-to-serve, and margin compression, proactively adjusting strategy as needed.

Leverage TMS and analytics tools to track performance metrics and drive continuous improvement.

Compliance & Risk Management

Ensure contracts are executed in accordance with legal, insurance, and regulatory standards.

Mitigate risk through strong carrier vetting, service guarantees, and exception management.

Team Leadership & Development

Lead and develop a high-performing team of account managers and contract operations specialists, ensuring strong client engagement, professional development, and goal attainment.

Develop, coordinate, and enforce department systems, policies, procedures, and productivity standards.

Plan and evaluate processes, priorities, objectives, and performance goals; ensure the department is on track to meet objectives and goals.

Maintain workforce by recruiting, onboarding, and evaluating employees.

Drive a high-performance culture through positive feedback, coaching, training accountability, and skills development.

Qualifications, Knowledge, Skills, And Abilities :

Bachelor's degree in business, logistics / supply chain, marketing or sales or an equivalent combination of education and work experience; MBA is a plus.

8+ years' experience in 3PL brokerage, with at least 3 years in a leadership role managing contract freight.

Experience with TMS platforms (e.g., McLeod), CRM and data reporting tools.

Proven success managing contractual customers in a truckload environment.

Deep understanding of market dynamics, carrier relationships, and routing guide compliance.

Exceptional leadership and team-building skills, with a focus on mentorship and professional development.

Proficient in the entire Microsoft Office suite.

Must be able to read, write, and speak English fluently.

Willingness and ability to travel as required to meet with current and prospective high-value clients and to attend leadership meetings.

Proven track record of managing and growing multi-million-dollar enterprise accounts.

Demonstrated ability to drive revenue growth and operational efficiencies in a fast-paced environment.

Exceptional communication, networking, relationship-building, and presentation skills.

Must be a skilled negotiator, highly analytical with a data-driven mindset, creative, and an effective communicator with the ability to influence stakeholders at all levels.

Strategic thinker with a proactive, results-oriented mindset and a strong sense of urgency while balancing the ability to reassure and motivate teams.

Ability to work in a fast-paced, metrics-driven environment.

Visionary leader with the ability to use their knowledge, skills, and influence to guide and inspire others to reach their potential and achieve individual, team, and company goals and objectives.

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Director Of Contract • Ocala, FL, US