Home Care Area Operations Manager- Northeast Region

Job Title : Area Operations Manager

Reports to : VP of Operations

Supervisory Responsibilities :

• Recruits, interviews, hires, and trains branch staff in multiple branches across their assigned region.
• Oversees the daily workflow of the regional operation team.
• Provides constructive and timely performance evaluations of Branch Managers.
• Handles discipline and termination of employees in accordance with company policy.

Duties / Responsibilities :

Financial

o Office supply costs

o Travel Costs

o Caregiver Overtime

o Caregiver payrates

o Utilization / Fill Rate

o Referral to admission ratio

o Timely reporting issues and concerns

o Referral flow

Compliance

o Client and personnel files

o Maintaining all grievance records

Client Care

o All admits completed with 48 hours of receiving referral

o Customer satisfaction over 95%

Compliance

o Client and personnel files

o Maintaining all grievance records

OPERATIONS / People Management

Required Skills / Abilities :

Physical Requirements :

Travel required 75%

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.