Client Delivery Specialist

Client Delivery Specialist

Ready to create a healthier world? Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we're shaping a healthier, more engaged future.

Responsibilities

Ready to be the bridge between client needs and exceptional delivery? We're looking for a client-focused professional who can maintain broad understanding of our products and services while ensuring quality delivery on performance commitments. As our client delivery specialist, you'll help execute client strategies while building relationships across cross-functional teams.

What makes this role different :

Client experience impact : Your coordination directly affects how clients experience our services and programs

Cross-functional collaboration : Build relationships with finance, implementation, client operations, member services, product, DSR, and live services teams

Post-implementation focus : Handle ongoing client needs after implementation completion, ensuring continued satisfaction

Problem-solving emphasis : Proactively monitor and resolve client technical support issues with appropriate internal teams

What You'll Actually Do

Coordinate client requirements : Document, submit, track, communicate, and monitor client program requirements post-implementation while helping clients match needs with operationally efficient delivery options.

Build internal relationships : Partner with cross-functional teams to execute deliverables for clients while delivering agreed reporting from internal tools.

Support member services : Resolve needs for client-specific information, update training for agents, and complete documentation to enhance service delivery.

Monitor issue resolution : Proactively monitor satisfactory resolution of client technical support issues by appropriate internal teams while maintaining working knowledge of significant tools.

Manage client communications : Coordinate with internal teams to provide updates on client needs and ensure consistent communication throughout client lifecycle.

Qualifications

What You Bring to Our Mission

The professional foundation :

• Bachelor's degree or equivalent preferred (healthcare, health science, wellness, customer service, business management, operations, logistics experience)
• 1-3+ years professional work experience in operations / logistics, customer service, customer management, software implementation, project management
• Previous SaaS, health / wellness, or healthcare industry experience preferred

The technical competencies :

The professional qualities :

Why You'll Love It Here

We believe in total rewards that actually matternot just competitive packages, but benefits that support how you want to live and work.

Your wellbeing comes first :

Financial security that makes sense :

Growth without limits :

A culture that energizes :

The practical stuff :

Ready to create a healthier world? We're ready for you.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $52,000 to $60,000 annually. Note that compensation may vary based on location, skills, and experience. This position is eligible for 5% target bonus / variable compensation as well as health, dental, vision, mental health, and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders : employees (at each organization level), members, clients, and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of hiring scams : Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.