Now Hiring - Customer Service Representative
Allen Insurance GroupHickory Creek, TX, US- Full-time
Who we are : Allen Insurance Group is a family owned agency that writes Personal and Commercial lines of insurance. Our employees are like family and we provide a very flexible and relaxed work environment. We enjoy helping our employees grow in their careers as much as they desire. Our work hours are from 8 : 30am to 4 : 30pm M-F and we close for extended time on major holidays so that our employees can spend time with family without having to use PTO days.
Description : The Personal Lines CSR will be responsible for maintaining relationships with and serving our current personal lines book of business. This role will work to solve clients’ problems effectively and efficiently. The ultimate goal is to retain 100% of our personal lines book of business each year. There is also room for growth into a Personal Lines Team Manager if desired.
Duties include :
- Using our systems to shop expiring policies at renewal with all of our carriers
- Quickly respond to endorsement requests and service requests as they come in
- Handle daily downloads first thing each morning
- Handle basic billing questions
- Run weekly and monthly reports
Requirements :