Student Services Specialist (Academic Advisor)

Student Services Specialist (Academic Advisor)

Job ID : 321991

Location : Chandler-Gilbert Comm College

Full / Part Time : Full Time

Regular / Temporary : Regular

Hiring Salary Range

$19.17 - $23.99 / hourly, DOE

30K Livable Wage

MCCCD is committed to a $19.17 / hour ($39,873.60 Annual) Livable Wage for regular full-time employees

Grade

109

Work Schedule

[Fall and Spring] Monday : 9 am to 6 pm, Tuesday-Friday : 8 am to 5 pm

[Summer] Monday-Thursday : 7 am to 6 pm, Friday : Off

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.

With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD :

Affordable and Comprehensive Benefits Package :

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off : Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension , including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans : 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs :

Job Summary

Provides academic advisement and career planning to new and continuing students both in-person and virtually (phone, chat, email, & video conference) with high levels of accuracy and customer service. Acts as an initial point of contact for academic advisement and supports students through the onboarding & admissions processes at the college. Assists students with goal setting and academic planning. Advises students on initial enrollment processes, course placement, program and degree requirements, general college information, & Field of Interest programming. Provides referrals to other support services and campus resources. Works with a various population of students, administrators, faculty, and staff and supports one or more Fields of Interest. Maintains a caseload of assigned students and reports relevant student success and retention data. Demonstrates a commitment to service excellence, innovation, student success, and integrity in the performance of job duties.

Essential Functions

60% - Provides academic advisement and career planning to new and continuing students in-person, by phone, chat, video conference and email; Advises students on program and degree requirements within one or more Field of Interest; Interprets course placement, evaluates prior credit, and assists students in the onboarding, enrollment, & transfer processes at the college.

25% - Maintains a caseload of students and reports data on student success and retention. Develops comprehensive academic plans and assists students with goal setting.

10% - Delivers presentations, orientations, or workshops in a group format; Directs students to college resources and provides general information about the college; Meets and corresponds with students, parents, faculty, and college representatives to resolve problems related to student services functions; assists with departmental training of student workers and temporary employees.

5% - Performs other duties as assigned.

Minimum Qualifications

Associate's Degree from a regionally accredited institution, and one (1) year full-time equivalent of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

Special Working Conditions

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

Posting Close Date

Apply on or before November 11, 2025 to be considered.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states : "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit ?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321991&PostingSeq=1

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