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Mental Health New Patient/Insurance Coordinator
Mental Health New Patient/Insurance CoordinatorFLORIDA DEPARTMENT INSTITUTE P • Largo, FL, US
Mental Health New Patient / Insurance Coordinator

Mental Health New Patient / Insurance Coordinator

FLORIDA DEPARTMENT INSTITUTE P • Largo, FL, US
17 hours ago
Job type
  • Full-time
Job description

Job Description

Job Description

Benefits / Perks

  • Competitive Compensation
  • Great Work Environment
  • Career Advancement Opportunities

New Patient Intake & Coordination

  • Respond to inquiries from prospective patients seeking mental health services.
  • Conduct initial intake calls to gather demographic, clinical, and scheduling information.
  • Assess the urgency and appropriateness of services requested and guide patients accordingly.
  • Schedule new patient appointments with appropriate providers based on clinical fit, availability, and insurance network status.

    • Insurance Verification & Eligibility

  • Verify mental / behavioral health insurance benefits before the first appointment.
  • Confirm patient eligibility, co-pays, deductibles, out-of-pocket maximums, and service limits.
  • Communicate benefit details to patients clearly, including potential out-of-pocket costs.
  • Contact insurance companies directly or use verification portals as needed.

    • Pre-Authorization and Documentation

  • Determine if prior authorization is required for services and obtain it when needed.
  • Collect and upload all required documents into the EHR (Electronic Health Record) system.
  • Maintain accurate records of insurance conversations, authorizations, and benefit summaries.

    • Interdepartmental Coordination

  • Work closely with billing, clinical, and administrative teams to ensure a smooth onboarding experience.
  • Alert clinical staff to any coverage limitations or delays that may affect patient care.
  • Assist in transitioning new patients into ongoing care by tracking appointment follow-through and troubleshooting insurance issues.
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    Mental Health Coordinator • Largo, FL, US

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