Senior Manager, Patient and Employee Experience

Senior Manager, Patient and Employee Experience

At Wellist, we support people through life’s most complex moments—whether they’re navigating cancer treatment, caring for an aging parent, or simply trying to manage the day-to-day. Every interaction matters. And as our Senior Manager, Patient and Employee Experience , you’ll be accountable for making sure every one of them is exceptional.

We’re looking for a high-empathy, high-accountability leader who’s as comfortable jumping on the phones as they are setting strategy. You’ll own our frontline Support Center operations and Patient Ambassador program—personally ensuring every patient or employee is connected to the right resource with urgency, clarity, and care.

This is not a behind-the-scenes role. You’ll set the tone for our team and directly shape the experience of every user we serve.

Responsibilities

Hands-On Execution

• This is a see one – do one – teach one environment. You’ll roll up your sleeves at our Copley Boston office five days a week, eight hours a day—answering calls, resolving cases, and stepping in wherever help is needed.
• You’ll know the operations inside and out, using that knowledge to build better systems and directly improve outcomes.
• Travel to Connecticut (minimum of 1-2 days a month) to shadow, support, and coach our Patient Ambassadors—ensuring every patient interaction meets our highest standards.

End-to-End User Excellence & Escalations

Team Development & Coaching

What Success Looks Like

What You Bring

About Wellist

Wellist is a mission-driven digital health company leading the way in revolutionizing how employers enhance employee well-being while reducing costs. Our innovative solution delivers the “right resources at the right time,” using a precision resource-matching platform, targeted activation campaigns, and employee-driven data. By simplifying benefits access and amplifying value from existing benefits partners, we help organizations improve employee outcomes and achieve significant cost reductions.

Wellist’s outstanding contributions have been recognized by organizations including Fast Company (Most Innovative Companies 2024 - Human Resources), MassTLC (Most Innovative Technology of the Year), Rock Health (Top 50 in Digital Health, Diversity, Leadership), American Business Awards (Company of the Year, Silver Stevie) and BostInno (50onFire).

Why work here

On eligibility for sponsorship : This position requires that Wellist does not sponsor new applicants for employment authorization or immigration-related support.

Note on application

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