Customer Service Representative (New York)

Job Title : Customer Service Representative

Location : New York, NY 10004

Duration : 2+ months contract (Possible extension )

Education : High school degree

Shift Details : M-F schedule 9A-5P

Job Description :

The Customer Success Specialist is responsible for supporting members and other key stakeholders across the customers journey.

They are experts on the system and understand the NYSOH processes to quickly route members to the appropriate resolution and support.

The Customer Success Specialist will work as a liaison to ensure proper processes are introduced and implemented such that the experience is enhanced