Enterprise Workflow Analyst

Join Mercantile Bank as a Full-Time Enterprise Workflow Analyst and become an integral part of a newly created team that thrives on innovation and efficiency. Engage with diverse stakeholders to identify optimal solutions that meet collective needs. This position encourages a forward-thinking mindset, allowing you to challenge conventions and drive improvements that enhance customer-centric processes. Collaboration is key, fostering a dynamic and energetic environment where your contributions will truly make a difference.

Explore the opportunity to become a problem solver in a company that values integrity and excellence, while shaping the future of banking.

Core Responsibilities:

• Design and implement workflow solutions within Jack Henry Enterprise Workflow by analyzing business processes, identifying automation opportunities, and configuring/testing workflows.
• Collaborate with stakeholders to gather requirements, maintain documentation, and provide training and support on workflow functionality and best practices.
• Ensure governance and continuous improvement by monitoring workflow performance, troubleshooting issues, ensuring compliance, and partnering with IT/vendor teams for upgrades and enhancements.

Why Mercantile Bank?

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class medical benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

A Look into Your Day

The Enterprise Workflow Analyst at Mercantile Bank plays a pivotal role in enhancing operational efficiency by designing, maintaining, and optimizing automated workflows within the Jack Henry Enterprise Workflow system. The first twelve months in the position will be highly focused on building the very first workflows for the bank in our new system.

The analyst will study existing business processes in all business units across the Mercantile footprint to identify automation opportunities aligned with organizational goals and collaborate closely with business units and Jack Henry teams to gather functional and technical requirements. This position involves performing technical configurations of workflow buildout to ensure accuracy and scalability.

Responsibilities also include monitoring workflow performance, troubleshooting issues, and maintaining comprehensive documentation of configurations and process changes.

The analyst will provide training and support to end-users throughout the Mercantile footprint, partner with IT for system upgrades, and ensure that workflows comply with regulatory standards such as FFIEC and GLBA. By participating in cross-functional projects, this role aims to significantly improve both operational efficiency and the overall customer experience.

What We're Looking For

To thrive as an Enterprise Workflow Analyst at Mercantile Bank, candidates should possess a robust skill set tailored for success in workflow automation and banking operations. Candidates should exhibit excellent analytical and problem-solving skills, coupled with effective verbal and written communication abilities. Time management skills and a proven capacity to manage multiple priorities independently or collaboratively are also crucial.

Requirements:

• 2+ years of experience in business analysis, systems analysis or workflow automation
• Bachelors Degree
• Experience with Jack Henry Enterprise Workflow or similar financial workflow platforms.
• Ability to travel to Mercantile locations throughout the state as needed.
• Strong understanding of banking operations and regulatory requirements.
• Proficiency in process mapping tools (e.g. Visio, Lucidchart) and documentation standards
• Excellent analytical, problem-solving and communication skills
• Ability to manage multiple priorities and work independently or in a team environment
• A keen attention to detail and the ability to consider all stakeholders in decision-making.

Preferred Qualifications:

• Experience with Jack Henry core systems (e.g. SilverLake, Symitar)
• Knowledge of XML, SOAP APIs or programming languages like Python, C# or Java
• Experience collaborating on teams using Agile practices including sprint planning and backlog refinement
• Familiarity with process automation tools or low-code platforms.