Director of Concierge Services

Director Of Concierge Services

We are seeking a Director of Concierge Services to join our community, committed to delivering outstanding experiences to our residents. As a Director of Concierge Services, you will play an important role in enhancing the residents' experience and lifestyle by building a positive hospitality service culture and coordinating an organized system of concierge services. Join our team and inspire happiness in the lives of others!

What You'll Do :

• Directs, schedules, and staffs the concierge and transportation associates.
• Coordinates hospitality service activities.
• Establishes and maintains organized communications and reference systems at each concierge desk.
• Serves as liaison with new resident upon move-in.
• Acts as liaison between resident with community by providing direction in resolving concerns.
• Participates in various resident events and social groups to build and maintain relationships with the community population.
• Coordinates and leads the resident welcoming to provide social support to the new member and resident.
• Introduces new residents to community life through personal tours and building orientation, staff introductions, navigating the dining room, functions of the business office, and orientation to general amenities and services, including concierge services.
• Conducts follow-up contacts with new residents to ensure positive adjustment.
• Assists leaders in training other department associates in positive hospitality services. Leads associates in building a positive hospitality service culture.
• Leads team in identifying and resolving potential residential issues.
• Leads team in first impression efforts, including monthly / quarterly inspections.
• Manages the relationship with Lifeline.
• Processes and notifies members and residents of facsimiles, packages, and other special communications.
• Maintains a stamp bank with postage for resident purchase.
• Provides for notary services.
• Manages relationships with outside caregivers who come into the community to provide care to residents.
• Ensures proper coverage for hospitality and transportation services at all times.

What You'll Bring :

The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Buckner Retirement Services comprises a network of senior living communities across Texas. As a not-for-profit, faith-based organization with over 60 years of experience, we're dedicated to providing exceptional care. Recognized as a Great Place to Work at all our locations, we offer rewarding opportunities for those passionate about working with seniors. If you're seeking a career in the senior living field, consider joining us at Buckner, where our purpose sets us apart. Buckner is an Equal Opportunity Employer. The same way we treat our employees is how we treat all applicants with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.