Aither Advocate - Customer Service

Job Description

Job Title

Aither Advocate

Status

Non Exempt

Why this role is important :

MUST HAVE CALL CENTER EXPERIENCE. Navigating the healthcare system can be overwhelming for many individuals. Questions about coverage, costs, and care quality can leave members confused and uncertain. Aither's Advocates are the crucial link between members and their healthcare, guiding them through these complexities with care and expertise.

Key Responsibilities :

• Listen Actively : You'll be the compassionate ear that listens attentively to our members, understanding their needs, concerns, and questions. Treat every interaction with the same care as if you were speaking with a close family member.
• Assist with Clarity : Provide clear, thoughtful explanations to members, whether it's about their benefits, scheduling appointments, or understanding healthcare costs. Your goal is to make the complex simple and provide helpful solutions.
• Guide & Educate : Help members navigate their healthcare journey, from finding quality providers to managing their health expenses. Ensure members receive high-quality care while keeping their costs reasonable.
• Collaborate with Team : When necessary, engage with other team members to resolve questions or issues during the call. Teamwork is essential to delivering excellent member experiences.
• Continual Learning : Stay curious and engaged in learning. We'll teach you how to battle healthcare costs, and in turn, you'll help us discover new ways to assist our members.
• Problem Solve & Innovate : Leverage your problem-solving skills to address members' concerns, and help us invent new methods to reduce healthcare costs.

What you'll bring :

Compensation Range : $18 / hr-$20 / hr

As an Equal Opportunity / Affirmative Action Employer, Aither Health and its affiliates will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Aither Health will not tolerate discrimination or harassment based on any of these characteristics. Aither Health encourages applicants of all ages.

Requirements

Previous Call Center Experience