Sr. Specialist, Order Management

Sr. Specialist, Order Management

Posted Date : Oct 7, 2025

Requisition Number : 126615

Location : Hershey, PA

Department : Customer Service

Summary of Role :

Manage the order process from time of receipt through invoicing for strategic and national accounts. Provide quality service to customers and internal stakeholders. Proactively engage in continuous improvement activities related to metrics and process improvements.

Role Responsibilities :

Order to Cash

• Manage order-to-invoice cycle for sales orders including order entry and managing EDI workflow and blocks while delivering service metrics.
• Proactively involve internal stakeholders (supply chain, sales, logistics) to address critical customer needs.
• Coordinate with Supply Planning for material availability.
• Process and track customer orders with third party transportation providers.
• Ensure timely resolution of escalated issues on behalf of the customer.

Communication / Relationships

Continuous Improvement / Metrics

Knowledge, Skills, and Abilities :

Behavioral Competencies

Technical Competencies

Minimum Education and Experience Requirements :

Education -

Experience -

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Nearest Major Market : Harrisburg