Client Experience Specialist

A company is looking for a Client Experience Specialist to empower nonprofits through technology.

Key Responsibilities

Lead onboarding for new clients, ensuring tailored implementation of software

Serve as the main point of contact for a portfolio of clients, conducting regular check-ins and addressing engagement

Host training sessions and create resources to enhance client understanding of the platform

Required Qualifications

2+ years of experience in client success, onboarding, account management, or customer service

Bachelor's degree or equivalent experience

Experience with SaaS tools or tech-enabled services

Proficiency with Google Suite, Intercom, and CRMs like ChurnZero or HubSpot

A genuine passion for helping others succeed and making a positive community impact