Technical Helpdesk Representative

Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing.

The Technical Helpdesk Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution.

The successful candidate will be able to work first and second shift as well as occasional Saturday hours.

The Technical Helpdesk personnel must possess the following essential skills :

• Professional work history or training with a focus on IT or automotive systems
• Customer contact experience
• Self-motivated with a proactive approach to meeting and exceeding customer expectations.
• Computer hardware and software experience
• Knowledge of LAN / WAN IT infrastructure
• Ability to diagnose and repair PC hardware / networking components
• Substantial problem solving abilities
• Ability to work and thrive in a team environment
• Maintain a professional image at all times
• Exceptional communications and organizational Skills
• Dedication to excellent attendance