2026 Summer Intern, Customer Insights and Behavioral Science (Remote)

2026 Summer Intern, Customer Insightsand Behavioral Science (Remote)

Come solve with us.

To support the Customer Insights Team, we are seeking an Intern,Customer Insights and Behavioral Scienceto work and learn within ourUtility Programs and Services (UPS) division. The Intern willsupport qualitative, quantitative,and behavioral science research under the guidance of the larger Customer Insights and Behavioral ScienceTeam at ICF. Researchfindings and insightsare used to inform and enhance the work done by ICF program implementation and marketing teamsto provide solutions for our utility clients. In this position, you will work on a range ofresearch projects focused on the development ofnew information and insightsusingbest-in-class research practices.

This is an entry-level, 10-week, full-time internship expected to begin in June and end in August. The internship can be fullyremote from any U.S. location.

What you will be doing :

Supportingquantitative data collection research activities, including sample design and online survey instrument development.

Supporting qualitative customer research, including in-depth interviews, triads, user testing, and customer journey mapping involving the development of interview guides,and sampling designs.

Conducting analysis and reporting,identifying key themesdescribing the importance or value of those findings in solving program challenges.

Using data visualization in creating infographics, customer journey maps, and other creative materials and power point presentations.

Applying strong writing and communication skills, including the ability to write concise and impactful reports.

Basic Qualifications :

By start date, a minimum of 30 completed college-level credit hours is required preferably social / behavioral science research, environmental science, energy, public policy, marketingmajors or related subjects.

Must be able to pass any required background check(s), which may include drug screening.

Preferred Qualifications :

Interest in energy efficiency, clean energy, and / or demand response programs

Strong organizational, analytical, problem-solving, decision-making, and research reporting capabilities.

Strong verbal, interpersonal, and written communication skills

Ability to take initiative and work well independently, collaboratively, and remotely

Experience with MS Office Applications (Word, PowerPoint, Outlook, Viso, and Excel)

Coursework or extracurricular involvement related to climate communication, human research, or consumer behavior is a plus

Knowledge or experience in survey research software (Qualtrics, Alchemer) and data analysis software (SPSS, R, etc.), a plus but not required