Director of Operations

Director of Operations

Pay Range- Up to $120,000 Per Year.

Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Ms energy and passion of people serving people.

What is "Live Ms"? Equally important to the job role and responsibilities is making sure the Director of Operations can represent the amazing Live Ms! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you.

Job Description

About This Job :

Reporting to the General Manager, the Director of Operations is responsible for all aspects of operations including people, customers, sales and profits. This leader has up to 3 area coaches as direct reports compiling 12 restaurants. They drive excellence in day-to-day operations; hire, train, coach, & support managers; plan and set goals; focus on problem solving / process improvement; set standards; recognize and motivate area managers, unit level management & their teams. Influence people to drive business results and franchise partnership.

The Day-to-Day :

• Build People Capability
• Recruit and equip the best operators in the world to deliver great customer experiences
• Build a healthy and robust bench of developed and capable Managers
• Hold Area Coaches accountable for people, customer, sales and profit targets
• Lead by example - be a culture champion and live by Taco Bell principles
• Leverage culture and people capability to fuel brand performance
• Resolution oriented in all Employee Relations (ER) activities; provides needed ER assistance to managers; proactive in addressing ER needs in the market

Deliver a Consistent Customer Experience

Grow the Brand, Sales, and Profits

Minimum Requirements- Is This You?

Bachelor's Degree preferred

Strong Quick Service Restaurant Experience, balancing product quality with fast service times

Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business

Exhibits unrivaled leadership behaviors; providing coaching, developing the team, driving culture, problem solving, strong communication, time management, executing tasks and achieving results through others

10+ years Restaurant Management experience with strong people growing record, recruiting talent, development and performance management

Corporate restaurant company - field operations leader experience

Has lead multiple managers of multiple high volume units in an area

Extensive Area Coach experience leading 6-8 restaurant general managers

Has personally ran a successful restaurant and has knowledge of restaurant operations and expectations for team member's positions

Corporate office - Cross-Functional leading teams experience

Good communication skills, and strong interpersonal and conflict resolution skills with exceptional team building capability

Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Ms! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music. We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle. We foster a culture of authenticity and believe all people can make a difference.