Desktop Support

Immediate need for a talented Desktop Support . This is a 09+ Months Contract opportunity with long-term potential and is located in Minot, ND(Onsite) . Please review the job description below and contact me ASAP if you are interested.

Job ID : 24-48457

Pay Range : $20 - $24 / hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities :

• Provide comprehensive troubleshooting and technical support to end-users, encompassing end-user devices such as PCs, tablets, and mobile phones.
• Field help requests courteously, documenting essential user information and issue details.
• Prioritize and manage problems effectively, escalating to senior technicians as needed.
• Utilize diagnostic tools for efficient troubleshooting.
• Ensure thorough follow-up post-resolution, maintaining high service standards.
• Support diverse aspects of incident management and high-value services, focusing on customer experience.
• Contribute to the team's diverse and inclusive culture, adapting to different challenges and interactions daily.
• As this is a customer-facing role, you will meet new people and be challenged with different issues on a day-to-day basis.

Key Requirements and Technology Experience :

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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