Onsite Consultant

Overview

POSITION SUMMARY : The Onsite Consultant is responsible for providing professional and responsive service to onsite customers in environments including production, mailroom, shipping and / or retail services. The Onsite Consultant interfaces with customers at all levels and works to meet customer requests and contract requirements. The role may involve operating a wide variety of computers and equipment, moving boxes and equipment, stocking supplies, managing complex projects, writing and filling out forms, sorting and collating papers, completing assigned tasks based on priority, following instructions from supervisors, and communicating effectively with team members. The Onsite Consultant delivers a positive customer experience using consultative skills to anticipate needs, suggest alternatives, and provide solutions. The position requires minimal supervision and regular interaction with customers, managers, team members and vendors to accomplish established business objectives.

Benefits

• Competitive wages for both full and part time opportunities
• 401K plan with company match after 1 year
• Educational assistance up to $5,250 per calendar year for undergraduate and graduate courses. No employee lifetime limit.
• Scholarship Program opportunity for FedEx Office employees and eligible dependents after 1 year of employment that range from $1,000 to $5,000 per program year.
• Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time.
• Sick time accrues 1 hour for every 30 hours worked.
• Vacation accruals are based on position and years of service. For part-time, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and increase with tenure.
• 4 premium holidays, 2 non-premium holidays, and two floating holidays for all eligible employees.
• Paid parental leave for both moms and dads
• Adoption Assistance Program
• Medical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits
• Valuable employee discounts on shipping, printing, and access to LifeCare / Lifemart with discount programs for retail and auto purchases, computer products, day care services, health and wellness needs, real estate, mobile phone products, education, and more
• Free FedEx Learning Center (FLC) for career development aspirations and training for all FedEx Office employees

General duties and responsibilities

Production

Shipping & Mailroom

Retail

Minimum Qualifications and Requirements

Essential Functions

Additional Details

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a quality-oriented culture and application of quality science. Suggests areas for improvement in internal processes along with possible solutions.

FedEx Office is an Equal Opportunity Employer including Vets / Disability.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process. Applicants who require accommodations should email HR.Recruiting@fedex.com.

FedEx Office will consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws. For example, Philadelphia fair chance hiring information is available here. For more information, click here.

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