Head of Incoming Payments - Branded Cards & Lending & Citi Retail Services

Head Of Incoming Payments - Branded Cards & Lending & Citi Retail Services

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Job Overview

The head of incoming payments for branded cards & lending and citi retail services plays a crucial role for uspb, by overseeing more than ~900 million payments received annually through multiple channels (and payments rails) from our client base of more than 70 million accounts. The head of incoming payments for bc&l and crs will lead a team of product managers responsible for developing and implementing intuitive / convenient mechanisms for clients to pay their credit cards bills. This involves understanding the evolving payments landscape and developing proactive strategies for incoming payments, including :

• Launching new channels / rails & managing new initiatives by providing oversight of requirements and use case development to ensure consistent customer experience and adherence to regulations and policies (including cross group projects that impact payments).
• The potential rationalization of existing channels / rails &
• Redesigning payments flows for improved / consistent customer experience and risk reduction.

Responsibilities include certain in-business risk management activities related to incoming payments, including supporting an effective managers control assessment program (playing a key role in the identification & assessment of both inherent risks and controls) ultimately ensuring that individual customer payments are posted correctly and timely within compliance with reg z 1026.10. To achieve this goal, the scope also includes developing the inventory of the existing incoming payments channels / processes, aiming to enhancing the control environment through process / controls documentation and monitoring (establishing an incoming payments dashboard) of a multiplicity channels (for which the role will take ownership), including :

In addition, the role will be expected to :

Qualifications

Education