Member Service Representative - West Shore YMCAYMCA of Greater Cleveland • Westlake, OH, US
No longer accepting applications
Member Service Representative - West Shore YMCA
YMCA of Greater Cleveland • Westlake, OH, US
21 days ago
Job type
- Full-time
Job descriptionHigh School Diploma or GED preferred. Strong customer service skills. Cash management experience. Organized and able to follow directions. Friendly, outgoing personality. Comfortable in a membership-driven environment. Ability to handle multiple tasks successfully. Computer and keyboarding skills. Strong communication skills and phone etiquette. Seniority level : Entry level Employment type : Full-time Job function : Customer Service Industry : Non-profit Organizations
Member Service Representative - West Shore YMCA
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This role involves conducting member interaction tasks to promote satisfaction, membership sales, and retention. Responsibilities include phone and in-person interactions, administrative activities such as enrollment, record keeping, and payment processing.
Job Responsibilities
- Process payments and maintain a balanced cash drawer.
- Communicate any issues or updates to supervisors or co-workers.
- Utilize membership system knowledge for data entry, maintenance, and reporting.
- Accurately record new members, renewals, and program participants.
- Maintain all member resource information at the front desk.
- Keep the front desk and lobby area clean and professional.
- Greet members and visitors according to YMCA guidelines.
Qualifications
Additional Details
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Member Service Representative • Westlake, OH, US