Opportunity At Ernst & Young Llp
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. From strategy to execution, the Government & Public Sector (GPS) practice of Ernst & Young LLP provides a full range of consulting and audit services to help our federal, state, local and education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams; quality work at the highest professional standards; operational know-how from across our global organization; and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting our nation and serving the people; increasing public safety; improving health care for our military, veterans and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.
Opportunity : The Service Delivery Center (SDC) is made up of high-performing, US-based resources who work closely with our experienced professionals to deliver project-based work and managed services to our federal and state clients. The SDC is a core component of the GPS practice. In this role, the resource would be responsible for daily processing and operational support functions across the practice.
Key Responsibilities
- Become technically proficient in applicable program procedures and requirements
- Review documentation for completeness by following fundamental guidelines outlined in Program instructions and established procedures
- Assist with fact finding and obtain needed documentation to resolve issues and exceptions
- Commit to meticulous attention to detail and uphold strict adherence to all Program requirements
- Execute proper documentation of review procedures and client communications per Program requirements
- Provide written and verbal data analysis, outcome assessments, and procedural advice regarding client processes, administration and information
- Deliver status updates and effective feedback on best practices, challenges, and workstream insights
- Contribute to driving operational efficiency
- Execute and deliver on engagement-specific tasks as directed
- Recognize and actively seek guidance from team leaders when faced with unfamiliar circumstances
Skills And Attributes For Success
Ability to comprehend and retain complex training materials, demonstrating focus and engagement during training sessionsAttention to detail and ability to closely follow processes and proceduresAbility to interact with clients and offer feedback on processes, trends and best practicesCapability to redirect attention as needed and reprioritize daily workload with direct supervisionWillingness to learn firm and client-specific technologiesReadiness to learn and explore, eager to investigate complex situations to find solutionsDisplay a high-level of professionalism and maintain a polished demeanor in an environment with client and leadership presenceAuthentic communicator with the ability to collaborate with EY colleagues across various teams who want to develop personally and professionally in a dynamic organization.To Qualify For This Role, Resource Must Have The Following :
Bachelors degreeUnited States CitizenshipStrong customer service and organizational skillsExperience with Microsoft Office Suite (MS Word, Excel, PowerPoint)Excellent written and verbal communication skills to interact with internal team members and external client personnelAbility to learn and use technology and follow a linear and well-defined processRespect for the need to maintain confidentiality and tact when reviewing and discussing client circumstancesProficiency in the English language, including the ability to listen, understand, read and communicate effectively, both in writing and verbally, in a professional environmentMust be able to obtain and maintain a secret clearance or higherCapacity to work some overtimeWhat We Offer You
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $54,400 to $89,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $65,200 to $102,100. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter / Summer breaks, Personal / Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information.