IT Development Support Analyst

Our technology organization is transforming how we work at Smurfit Westrock. We align with our businesses to deliver innovative solutions that :

Address specific business challenges, integrate processes, and create great experiences

Connect our work to shared goals that propel Smurfit Westrock forward in the Digital Age

Imagine how technology can advance the way we work by using disruptive technology

We are looking for forward thinking technologists that can accelerate our focus areas such as building stronger foundational technology capabilities, reducing complexity, employing digital transformation concepts, and leveraging disruptive technology.

Location and / or Business / Division Details (if applicable)

Title : IT Development Support Analyst - Smurfit Westrock Packaging Solutions

Position Summary : The opportunity :

• Under the general direction of Manager Applications Development or the Project Leader, is responsible for ERP system support and 1st level ERP troubleshooting.

How you will impact Smurfit Westrock :

Provide consultative technical support / services to our customers

1st level ERP and ECommerce troubleshooting

Escalate and assign tickets to programming team as needed

Assist with quality assurance analysis of modified applications

Train end-users to make the most of the ERP system and Website

Perform scripting efforts using languages like SQL, XML, CMD, CSS, Javascript, PowerShell, etc

A wide range of technical and interpersonal tasks.

What you need to succeed :

College degree or equivalent work experience

Previous technical support / customer service experience

Experience with SQL and Excel, Office suite

Strong familiarity with Windows 10 and Windows 11

Experience working in a Project Lifecycle managed environment

Experience supporting Sarbanes-Oxley control compliance

Iptor / IBS ERP experience preferred

WMS application support experience preferred

Ecommerce website support experience preferred

What we offer :

Corporate culture based on integrity, respect, accountability and excellence

Comprehensive training with numerous learning and development opportunities

An attractive salary reflecting skills, competencies and potential

A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate based on race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state, or local law.

Smurfit Westrock (NYSE : SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose : Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.